Refund policy
Return Policy
Thank you for shopping with us!
Our Holladaze family means the world to us, and we are committed to doing our very best to deliver an amazing product and customer experience. So...let's talk about making that happen.
If you are unhappy with your purchase for any reason, you may either return or exchange a portion of or the entire order. Let's talk details:
1. Choose between a full refund, exchange, or store credit.
2. Items should be returned in clean, unworn, and unused condition. If you believe your purchase is flawed or was damaged during shipment, please contact us immediately.
3. All returns and exchanges must be shipped within 10 days of delivery.
4. We'll cover the return shipping, but if you opt for an exchange, you'll need to pay for shipping the new item(s).
PLEASE NOTE:
RETURN POLICY
Thank you for shopping with us!
Our Holladaze family means the world to us, and we are committed to doing our very best to deliver an amazing product and customer experience. So...let's talk about making that happen.
If you are unhappy with your purchase for any reason, you may either return or exchange a portion of or the entire order. Let's talk details:
- Choose between a full refund, exchange, or store credit. Refunds will be made to the same credit card or using the same method of payment you used to make the original purchase. We are not able to refund shipping charges, which are your sole responsibility.
- Items should be returned in clean, unworn, and unused condition. If you believe your purchase is flawed or was lost or damaged during shipment, please contact us immediately.
- All returns and exchanges must be shipped back to us within 10 days of the date the item was delivered to you. We will not provide refunds, exchanges, or store credits for items not shipped back to us within the 10-day period. We don't require that we receive your return or exchange within the 10-day period, only that your return is deposited with the shipper and entered into their system for shipment.
- We'll cover the return shipping for all returns and exchanges, but if you opt for an exchange, you'll need to pay for shipping the new item(s).
- 5. If you do not receive any shipped item within 15 business days of the date on which the item was shipped, please contact us at hello@holladaze.com. We will work with our shippers to track and locate your items. If your items are legitimately believed to be lost in transit, we will replace the lost items at no additional cost to you.
PLEASE NOTE:
Unfortunately, we cannot accept returns or exchanges on sale items, gift cards, or print orders. Print orders are tees, totes, tumblers, and other products that are made-to-order and printed specifically for you. Due to the personalized nature of these products, we only issue refunds in the event that (1) the product arrives damaged, (2) the product itself is not as described, or (3) an error was made by us in the personalization. We are not responsible for personalization errors, including, without limitation, additions, omissions, and misspellings, not made by you in placing your order or otherwise not made directly by us.
We are not responsible for sizing issues. If you order the wrong size, and your purchase doesn't fit you, there is nothing we can do (see previous note about print orders). We have created sizing charts for all our apparel in order to help avoid this problem, so please use them. If you have questions about sizing, contact us prior to placing your print order.
TO START A RETURN OR EXCHANGE, you can contact us at hello@holladaze.com. We will talk about your needs and figure out what will work best for you. If necessary, we will send you a return shipping label, as well as instructions on how and where to send your package.
And as always, please feel free to contact us with any questions at hello@holladaze.com.
For additional information about the terms and conditions applicable to your purchase and your use of the Holladaze website, please consult our Terms of Service.